Support Ticket

AvaCloud provides support tailored to your subscription level.

  • If you have a dedicated support channel, please use that method to contact your AvaCloud team directly.
  • For all other support matters, you can reach us via:
    • Email: [email protected]
    • Chat: Use the support chatbox available on any AvaCloud website.

Submitting an Effective Support Ticket

Including clear and complete information when submitting a ticket will help us resolve your issue as quickly as possible.

Information to Include

  • Issue Description: A short summary of the problem.
  • Blockchain Details: L1 Name, alias, and ID.

Steps to Reproduce

Detail the actions that produced the issue so we can replicate it. For example:

  1. Navigate to ’…’
  2. Select or click on ’…’
  3. Perform the action leading up to the error

Expected Behavior

Describe the intended behavior or outcome.

Supporting Materials

  • Screenshots: Attach any screenshots (if relevant).
  • Error Messages: Include specific error messages you observed.

Device & Environment Information

Please specify:

If using a computer:

  • Operating system (e.g., Windows 11, macOS 14)
  • Web browser & version (e.g., Chrome 120)

If on mobile:

  • Device model (e.g., Samsung S23, iPhone 14)
  • Mobile OS & version (e.g., Android 14, iOS 17)
  • Mobile browser & version

Any extra context or related information that could help us better understand your request.

If you need more help, explore our other articles or reach out to our support team via chat or email [email protected]. All examples provided are for demonstration purposes only.

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